Hey, everybody, I have a request! I’m writing a book about negative experiences customers/clients have had in restaurants or retail shops. Particularly treated shabbily by either the employees and owners of the establishment themselves. For example, I’ve had MANY experiences where I entered a retail shop and felt that I ought to ‘thank the employees for allowing me to enter the store’. How’s this one – Several employees are just standing around behind the counter and there’s ONE customer (you) WAITING to be asked ‘can I help you?’ After five or ten minutes an employee turns to you, not saying anything (no greeting, nothing) waits for YOU THE CUSTOMER to respond to his/her silence. Your response is greatly appreciated and I shall add it as fodder to my book.
~~ Susan Elkin